Billing & Cancellation
Straight forward billing.
No long-term contracts.
Everything you need to know about payments, plans, the trial period, and cancellation.
Your 14-day trial begins when your equipment is delivered. If you choose to keep your service, your first monthly service payment and any applicable equipment payment will be charged according to your billing schedule.
Your monthly service is automatically charged to the payment method on file each billing cycle. Keeping a valid payment method on file helps prevent interruptions to your service.
Contact our support team if you need to update the card or payment method associated with your account. We’ll help make sure your billing information is updated securely.
Yes. You can request to upgrade or change your service plan by contacting support. We’ll review the available options and help you choose the plan that best fits your needs.
No. Strivefi does not require a long-term service contract. Your service continues on a monthly basis unless you choose to cancel.
Your 14-day guarantee begins on the date your equipment is delivered. If the service isn’t right for you, contact us within the 14-day period to cancel. We’ll provide return instructions for your equipment, and eligible charges will be refunded according to the terms of the guarantee.
To cancel your service, contact our support team before your next billing date. We’ll confirm your cancellation and provide return instructions if your equipment needs to be sent back.
Leased equipment must be returned when service is canceled. Equipment should be returned in good condition with the required accessories. Purchased equipment may have different return requirements depending on whether you are within the 14-day guarantee period. Contact support before returning equipment so we can provide the correct instructions and return label.
Need help with your account?
Our billing team is happy to help.