Get Connected
the easy way

Find the Best Gateway Location
Place your gateway in an open area near a window or exterior wall, preferably on an upper floor. Avoid basements, cabinets, metal objects, and large appliances, which can weaken the signal. If needed, try a few different locations to find the strongest connection.

You could add a small tip underneath:

Tip: A few feet can make a difference. Test different windows or rooms before choosing the final location.

If you want it even shorter for a setup card:

Place your gateway near a window or exterior wall in an open, elevated area. Avoid basements, cabinets, and large metal objects. Try a few locations to find the strongest signal.

Connect to Wi-Fi
On your phone, computer, or other device, open your Wi-Fi settings and select the network name shown on your gateway label. Enter the Wi-Fi password provided, then wait a few seconds for your device to connect.

You could add a small tip underneath:

Tip: Keep the Wi-Fi name and password somewhere easy to find so you can quickly connect additional devices later.

Restart Your Equipment
Unplug the gateway from power, wait about 30 seconds, then plug it back in. Allow a few minutes for the gateway to reconnect to the network before testing your internet again.

Tip: Restarting can often fix slow speeds, dropped connections, or devices that suddenly won’t connect.

Update Payment Information
Sign in to your account and open the Billing or Payment Methods section. Add or update the card you want to use for your monthly service, then save your changes.

Tip: Keep an active payment method on file to help prevent interruptions to your service.

Understand Your Data Plan
Know how much high-speed data is included with your plan and what happens if you reach your monthly limit. Streaming, gaming, video calls, and software updates can use data more quickly than basic browsing or email.

Tip: Check your usage regularly so you can choose the plan that best fits your household.

Cancel Service
Contact our support team to request cancellation of your service. We’ll confirm your final billing date and provide return instructions for any leased equipment, if applicable.

Tip: If you’re still within your trial period, contact us before the trial ends so we can review your refund and equipment-return options.

Return Equipment
If your service requires equipment to be returned, contact our support team for return instructions and a return shipping label. Pack the equipment securely and send back all required devices, power adapters, and accessories.

Tip: Keep your tracking number and return receipt until the equipment return has been confirmed.

If you want it shorter for a card:

Return Equipment
Contact support for return instructions and a shipping label. Pack all required equipment and accessories securely, then keep your tracking information until the return is confirmed.

Check Coverage
Enter your service address to see which network options may be available in your area. Coverage can vary by location, so we’ll review your address and help determine the best available connection.

Tip: For the most accurate results, use the exact address where you plan to use the service.

Refer a Friend
Know someone who needs better internet? Refer them to Strivefi. When they sign up and meet the referral requirements, you can earn a reward toward your service.

Tip: Make sure your friend gives us your name when signing up so we can properly credit the referral.

If your current offer is still “refer a friend, get a free month,” you can make it stronger:

Refer a Friend
Share Strivefi with friends, family, or neighbors. When your referral activates eligible service, you can receive a free month of service.

Tip: Have your referral include your name when they sign up so we can apply your reward.